About
Meet Ben Swanson
Founder & Principal Consultant, Retain360 Consulting
Background
30+ Years of Building Teams That Stay
Ben Swanson founded Retain360 Consulting after more than three decades leading teams and developing people across some of the most demanding industries in the workforce — retail, food service, hospitality, and workforce development. He has managed frontline teams, built training programs from scratch, and navigated the full range of people challenges that business owners and operators face every day.
What sets Ben apart is the combination of real-world experience and academic rigor. Holding a Master's degree in Organizational Psychology, Ben doesn't just rely on instinct — he brings the science of human behavior and organizational systems to every engagement. The result is consulting that is both grounded in research and immediately practical for the businesses he serves.
Ben founded Retain360 because he saw too many good businesses struggling with the same preventable problems: high turnover, poor hiring decisions, inconsistent onboarding, and supervisors who were never trained to lead. He built Retain360 to be the resource he wished those businesses had — a trusted partner who understands the work, speaks the language, and delivers solutions that actually get implemented.
Credentials & Background
M.S. Organizational Psychology
Graduate-level training in human behavior, motivation, organizational systems, and workforce dynamics.
30+ Years Leadership Experience
Hands-on leadership across retail, food service, hospitality, and workforce development organizations.
Workforce Development Specialist
Deep expertise in employee training, onboarding design, and building systems that develop people.
Retail & Restaurant Industry Expert
Decades of experience in high-turnover, high-volume environments where people strategy is mission-critical.
Employee Engagement Practitioner
Proven track record designing programs that improve morale, reduce turnover, and build stronger cultures.
Working Style
How Ben Works
Honest Assessment
Ben tells you what he actually sees — not what you want to hear. Honest diagnosis is the foundation of real improvement.
Practical Solutions
Every recommendation is designed to be implemented by real managers in real businesses. No jargon, no fluff, no theory that doesn't translate.
Customized Approach
No two businesses are the same. Ben tailors every engagement to your specific situation, industry, and goals.
Long-Term Partnership
Ben's goal isn't to create dependency — it's to build your team's capability so you don't need him forever.
Ready to work with Ben?
A free consultation is the best way to find out if Retain360 is the right fit for your business.
Schedule a Free Consultation